High5ives to the team at HAVAS LYNX

Good business, by David Hunt

25,302 pounds in just one year, 500 pounds per week for 52 weeks, or 150 pounds per person – however you decide to analyse the efforts and achievements of the HAVAS LYNX #High5ives team this year, it is a tremendous effort. But CSR doesn’t just include charitable donations & raising money, they went much, much further.

£25,302 raised in 2013.
£25,302 raised in 2013.

It was just over twelve months ago when Tim Woodcock, General Manager LYNX London, developed a penchant for 30 mile runs. Further investigation uncovered his proposed participation in Marathon des Sables: The Toughest Footrace on Earth. It was a phenomenal effort; equally phenomenal was the support that Tim would receive from the agency. The endeavour also saw Nick Greenwood create the #High5ives brand, which became a catalyst for our CSR movement. In the age of damage, it perfectly illustrates the impact of a genuine brand, with values, behaviour, and personality entirely aligned.

High5ives Brand
#High5ives

50 pints of blood were donated by members of HAVAS LYNX. Each donation had the ability to save 3 lives. The initiative was led by Julie Southam, who delivered an exceptional service to her clients, whilst simultaneously organising critical help for 141 strangers. As an agency, we believe that who cares wins and in helpful change. Our campaigns are centred on patient wellbeing, so too are many of our personal activities.

Leanne Ledger leads our activities in higher education; she also helped to educate the wider community on the 1.4 billion people that live in extreme poverty. Living on just £1 per day for a week, Leanne raised money & awareness through https://www.livebelowtheline.com. Our social reach is 142,750 in 2013.

James Young ran a marathon dressed as “Where’s Wally”, featured in the MEN, made sandwiches for the office every Thursday, and raised £1,000 for AMREF. The team ran another 300km as part of the BUPA Great Manchester Run, with all proceeds going to Motor Neurone Disease Association. In October Lukeki participated at The One Young World Summit 2013, having won one our internal competition. Following the inspirational event, Lukeki will be launching her initiative to tackle self-esteem issues and the wider problems low self-esteem can bring.

Continuing the #High5ives theme into 2014, HAVAS LYNX Medical will be launching one of the industry’s first events focussed entirely on ETHICS, and asking, “Ethics and the Pharmaceutical Industry: Is compliance enough?” The one-day interactive symposium will explore some of the ethical issues that confront the industry, with all proceeds going to NeuroMuscular Centre. Chaired by Mr Michael Buerk, with confirmed speakers including Dr Des Spence Glasgow GP & BMJ columnist, Mr Gyles Brandreth Raconteur & former Conservative MP and Dr Karl Wilding Director of Public Policy, National Council for Voluntary Organisations.

In keeping with the #High5ives theme and as we concluded 2013, the team decided on local charities over Christmas cards. Throughout December and into January, they are collecting donations for Barnabus, Wood Street Mission and Whitechapel Mission. Great charities that are in even greater demand over the holiday season. It’s a fitting end to a great first year for High5ives. Led by Claire Knapp & Tom Wordley, and supported by Claire Elliot, I have little doubt that this is just the beginning.

As CEO, their energy & achievements fill me with immense pride, equally their passion & expertise fill me with great confidence for the future.

Going Beyond The First Date, What it Takes to Win a Pitch

Agency Management; A good agency will still lose pitches, by David Hunt

You’ve had all the right signals; she laughs at your jokes, shows an interest in your stories, and your friend said – her friend said – that she said – she liked you. So why, when you asked her to the cinema, was she washing her hair? The life of an agency can at times, resemble those formative teen years. A lot of time, effort & dedication but without fair reward. To be successful there are three key ingredients – timing, chemistry & brilliance (I think you can win with two).

1st date

I’m busy tonight
Having graduated in Design in 2002, I found myself in Vancouver with Tim Woodcock, now GM of HAVAS LYNX London. I had a strong portfolio, excellent qualifications & the confidence of youth. With the help of the local design directory we set about securing employment. As a 22 year old, desperate for a job & a new life, I learnt more about pitching than at any other stage in my career. I’d know who I was meeting, their background, work, interests & ambitions. I’d know which of my portfolio would resonate the best, ideas they would get, reference they would love. The feedback was tremendous & disappointing in equal measure, “Love it!! But the timing…”, “Wow! But at the moment, we just can’t…”. In 2001, the burst of the dot.com bubble had ensured that the US investment had been withdrawn from Vancouver and local agencies were having to re-align their strategy & adopt a more cautious approach to recruitment. Despite, my best efforts there were simply not the opportunities. As I would learn throughout my career, even the most confident candidate, with their favourite ideas & best customer insight can be unsuccessful if the timing isn’t right.

It’s not you, it’s me
Without doubt our best campaigns are powered by chemistry when the client & agency teams work as one, from the medic through to engineer. Total alignment, a shared goal & a rewarding experience. Equally, at the heart of our more painful campaigns is a toxic relationship. A lack of empathy, trust and fragmented communication, will inevitably lead to a flawed deliverable. A defective relationship does not signal a bad agency, it simply confirms that as people – there are those we like & those we don’t. I applaud clients that make decisions based on their instinct, based on the people they meet and a conviction that they can collaborate. A campaign involves a long-term partnership, inevitably with highs & lows, so working with someone that you respect, whose opinion you value and company you enjoy, is a key ingredient for success. Even with perfect timing & great ideas – chemistry can be all important.

I’m just not sure
There are those agencies who believe life is a game of numbers, the more you ask, the more you get. They pitch more, but offer less. They don’t expose themselves, confident in the knowledge that they’ll win a couple. I COMPLETELY disagree. I have been brought-up to always give 110%. My Father-in-law, Carlo Distefano, owns an incredibly successful restaurant group and as he explains, “I work because I love it, and then it doesn’t feel like work”. You must be passionate about an opportunity, you must care about the outcome, you need to be your best. At the heart of every success is always a brilliant idea. It can be the right time and the right team, but without the excitement of an idea there is no vision. 

I ask three things of my teams at HAVAS LYNX:

  • Commit entirely to an opportunity, and deliver a brilliant idea
  • Understand the client, and build a partnership for success
  • Enjoy the creative process, as it just might not be your day

And like all the best relationships, the first date is just the beginning. Each & every day, we need to make our partners happy.